Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service.
Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience.
The following are the top six reasons why you should employ our services on the GUEST FEEDBACK SURVEY:
1. It can help improve a product or service
2. It offers the best way to measure customer satisfaction
3. It provides actionable insight to create a better customer experience
4. It can help improve customer retention
5. It delivers tangible data that can be used to make better business decisions
6. It can be used to identify customer advocates