Do you wish there was a clear roadmap explaining the best way to make a great, lasting impression on your customers?
How do you entice them to return to your facility? Our mystery shopping activity will help identify exactly which behaviors and metrics are consistently linked to exceeding guests' expectations.
Benefits of the Mystery Guest Shopping include…
☺ Understanding exactly what customer delight-driving behaviors look and sound like.
☺ Aligning company-wide focus on improving the customers' experiences, resulting in higher return rates.
☺ Tracking and trending behaviors that correlate with guest delight to generate actionable data proven to increase customer satisfaction.
☺ Discovering if customers are receiving consistently superior customer service at every location.
☺ Identifying gaps in training needs and more.