Hospitality Training
Service


Training Objectives

The purpose and goal of our training is to maintain excellence and consistency for your guests' overall hospitality experience every time they visit your Facility. Role-playing is a key factor in training because it instills confidence in service staff when approaching guests and in all other job activities. Confidence and personal accountability are two constants in our training sessions. Without confidence and personal accountability, the face of your hotel or restaurant loses its shine and credibility as a great place to have a memorable hospitality experience.

Our training sessions are meticulously planned and designed in a manner geared toward the maximization of efficiency.



Fast Track Services Available for Hotels/Restaurants
  • To request for quotations on our exciting In-house / group Trainings, Complete REQUEST FORM & submit online.
  • We will contact you within 24hours

consultant@greenedis.com



We have personalised corporate packages for hotel staff within all departments of the hotel. Our packages include
Hospitality & Social Skills Development
Operational Excellence
Efficient Housekeeping Skills
Restaurant Services
Front Office Procedure
Managing people in Hospitality


HOSPITALITY & SOCIAL SKILLS DEVELOPMENT

Who Can Attend: All Hospitality Employees, Supervisors & Managers

Duration: 5 Days long (8:30am - 3:30pm)

What it is About:


It is universally accepted that one’s interpersonal & job performance skills will have a direct effect on their ability to interact and get along with others, build critical relationships and function as a productive member of a team.
Whether we consider your Customer Care & Telephone Etiquette Skills or how you approach Emergency Situations, Complaints handling and Problem solving, the soft skills you possess will either inhibit or contribute to your success.
Our Hospitality Social Skills Development program will ensure you become consistent & properly informed to do your Job SAFELY, CORRECTLY & PRODUCTIVELY.

RESTAURANT SERVICES

Who Can Attend: Waiters & Waitresses

Duration: 5 Days long (8:30am - 3:30pm)

What it is About:


With many new restaurants opening & established ones expanding their services to accommodate the growing flood of Ghanaians who choose to eat out, not forgetting the tourists who have seen better services elsewhere, the importance of having skilled, courteous and efficient waiters & waitresses has never been greater.
A well-trained waiter, for instance, speaks to customers courteously and goes the extra mile to exceed customer expectations. Such customers retain fond memories of your Restaurant and are likely to make repeat visits. This training workshop will provide your Restaurant Staff with accurate specifications of their responsibilities and facilitate a harmonious relationship between employees, which breeds a team spirit.
It will also help them to always serve customers courteously and on a consistent basis. Customers will return when they see that your restaurant has sustained its quality standards.

EFFICIENT HOUSE KEEPING SKILLS

Who Can Attend: Room Attendants & Housemen

Duration: 5 Days long (8:30am - 3:30pm)

What it is About:


Nothing sends a stronger message than cleanliness in a hospitality operation. No level of service, friendliness, or glamour can equal the sensation a guest has upon entering a spotless, tidy & conveniently arranged room.
Hotel Owners & Human Resource Managers spend on average, millions of Ghana Cedis recruiting the wrong House-keeping personnel every year. Attempting to train and re-train your own staff can be really tedious and time wasting.
Our Efficient Housekeeping training sessions are meticulously planned and designed in a manner geared toward the maximization of efficiency. This program will help Room Attendants & Housemen acquire & appreciate efficient Housekeeping skills.

FRONT OFFICE PROCEDURES

Who Can Attend: All Front Desk Employees, Supervisors & Managers

Duration: 5 Days long (8:30am - 3:30pm)

What it is About:


A capable, courteous & professional front office staff can make each Guest’s stay, a pleasant experience and ensure the guest’s willingness to return.
In doing so, front office staff meets the needs of guests while also ensuring the smooth & profitable operation of the hotel. Front desk agents also face a myriad of other opportunities to increase sales and optimize profits every day. Poorly trained front desk agents can antagonize guests & virtually drive them away.
This program will help Front desk agents understand, organize, perform and evaluate the front office functions that are critical to the success of a hotel.

MANAGING PEOPLE IN HOSPITALITY

Who Can Attend: All Front Desk Employees, Supervisors & Managers

Duration: 5 Days long (8:30am - 3:30pm)

What it is About:


Managing People in Hospitality has been designed to explain the principles of supervision as they apply specifically to the hospitality industry. Hospitality managers & supervisors are confronted daily with demands handed down to them from higher management levels, guests & government agencies. At the same time, demands are pushing upwards from the employees they supervise.
This program will give them the supervisory skills required for managing people in the hospitality industry. It will teach them about the management process, how to recognize the benefits of effective workplace discipline and skills to plan successful meetings. It will also help them deal with their immediate & long-term career goals.
Participants will learn all about;
The Supervisory Skills required in managing people in the Hospitality Industry. The value of focusing on outcomes & How to tackle contentious issues. How to formalize forward planning & avoid common pitfalls. How to give positive feedback & motivate each other to develop professionally.

Our Clients